Last updated: September 2025

 

1. Introduction

NOVA Community Ltd. (“NOVA”, “we”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with us through our website, membership and events.

We act as a Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal data:

• Name, email address, phone number, social media identifiers
• Membership and event registration details (including questionnaires and feedback)
• Professional details such as job title, company, sector
• Communications with us via email, LinkedIn or other platforms
• Event attendance records
  
  

3. How We Collect Data

We collect data when you:

• Complete our membership form or questionnaire
• Register for or attend our events
• Communicate with us by email, phone or social media
• Provide feedback or participate in surveys
  
  

4. How We Use Your Data

We process your personal data for the following purposes:

• To deliver your membership and event participation
• To share relevant information about NOVA events, training and workshops
• To notify you of changes to membership or events
• To share your details with trusted partners, where you have opted in
• To comply with legal or regulatory obligations

You may withdraw consent or opt out of communications at any time by contacting us at info@novacommunity.co.uk.

5. Data Storage and Transfers

• Data is stored securely using cloud-based systems.
• Although we operate from the UK, some data may be processed outside the UK. We take reasonable steps to ensure any international transfers are secure and compliant.
• Unfortunately, no internet transmission is completely secure. Submitting information is at your own risk, though we do our best to protect your data.
  
  

6. Data Retention

We retain personal data for as long as necessary to deliver our services and meet legal obligations. Typically, membership and financial records are kept for six years in line with HMRC guidance. Other data may be deleted sooner if no longer required.

7. Disclosure of Information

We may share your data with:

• Event partners, where you have explicitly opted in
• Service providers acting on our behalf (e.g. payment processors, IT support)
  Regulators, law enforcement or where legally required
• Successors in the event of a business sale or transfer

We will never sell your data.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint with the ICO

You can learn more or raise a complaint with the Information Commissioner’s Office at www.ico.org.uk/concerns.

9. Contact Us

For any questions or to exercise your rights, please contact:

Data Protection Lead
NOVA Community Ltd.
Email: info@novacommunity.co.uk
Registered address: 5 The Old Forge, Streatley, West Berkshire, RG8 9JW